Frequently Asked Questions
Our 'FAQ' database contains the questions and answer to the most common queries made about booking and travelling by ferry! Click on a category below to reveal the related questions. If your question isn't answered then please Contact Us
General
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Can I get a VAT receipt for my booking?
You can get a VAT receipt if you have booked a freight ticket, and you have seen that VAT has been applied. Normal tourist and passenger ferry tickets to not have a VAT element, so it will not be possible to obtain a VAT receipt.
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Where can I find your terms and conditions?
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Who do I contact regarding lost property?
You will need to contact the ferry company directly.
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My question isn’t answered, now what do I do?
You can get in contact with us via email, or on the phone, and all of our contact details can be found on our Contact Us page.
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How do I leave feedback?
You can give us feedback via email or on the phone, and our contact details can be found on our Contact Us page.