Frequently Asked Questions
Our 'FAQ' database contains the questions and answer to the most common queries made about booking and travelling by ferry! Click on a category below to reveal the related questions. If your question isn't answered then please Contact Us
General
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Where can I find your terms and conditions?
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Who do I contact regarding lost property?
You will need to contact the ferry company directly.
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Can I get a VAT receipt for my booking?
If you have booked a freight ticket and VAT has been applied then yes, however tourist/passenger ferry tickets do not contain a VAT element.
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My question isn’t answered, now what do I do?
Please visit our contact us page and send an enquiry via email.
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How do I leave feedback?
Please visit our contact us page and send us feedback via email.