Our 'FAQ' database contains the questions and answer to the most common queries made about booking and travelling by ferry! Click on a category below to reveal the related questions. If your question isn't answered then please Contact Us
This depends on the type of ticket you have booked, but in most cases you will be able to amend your booking. You can check your confirmation email or log into My Account to see if you are able to amend your booking. Please be aware that in most cases there will be a fee charged for any amendments unless you have purchased our Free Cancellation Cover.
This depends on the ticket you have booked, you can check your confirmation email for information on whether your ticket can be refunded. Please be aware that if your ticket is able to be refunded, and you have not purchased Free Cancellation Cover, you will be charged a cancellation fee.
If it hasn't gotten lost in your junk mail box, log into My Account, verify your email address is correct, and then have the confirmation email re-sent to you. If your email address is wrong you can update it in My Account and then resend the confirmation email. If you cannot find this on your account, or for some reason cannot log into your account, then please get in contact with us so we can send you another confirmation email.
You can find the address to the Ferry Ports in your confirmation email as well as a link to Google Maps to help with directions. You can also have a look at the Ferry Ports page to find some more details about the port and the address. Some ports can be quite big, with different addresses for different ferry companies, so make sure to check that you have the correct address for your ferry.
The best thing you can do is to call our telephone helpline, so we can help you to see if it is possible to change your ticket to a different sailing. If you are travelling when our telephone line is closed, then we recommend proceeding to the port and see if the ferry operator directly will change your ticket.
While we're constantly working at growing the number of ferry companies that we work with on a domestic and international level, we unfortunately do not, at least for now, work with every single ferry operator in the world. The list of operators we do work with is constantly being expanded though, so keep checking back here if there is a particular ferry company or route that you're looking for.
Normal tourist and passenger ferry tickets to not have a VAT element, so it will not be possible to obtain a VAT receipt for these. You can get a VAT receipt if you have booked a freight ticket, and you have seen that VAT has been applied. To get your receipt please contact our freight customer service team and they will be happy to help. You can also find our VAT registration number, GB238948850, at the bottom of your confirmation email.
You can find our terms and conditions Here.
You will need to directly contact the ferry company you sailed with. If you have any trouble contacting them please let us know and will do what we can to help.
You can get in touch with us via email, or on the phone, and all of our contact details can be found on our Contact Us page.
We'd love to hear from you, the best way to give us feedback is via email, but if you'd like to phone us our contact details can be found on our Contact Us page.